Frequently Asked Questions

What is the Polar Bear roofing estimate process?

We will schedule a time for a full roof evaluation. The evaluator will get on top of the roof and check the condition, looking for any signs of leaks, poor flashing or missing shingles. We will take pictures of any areas we find. If possible, we will get in the attic and look for any signs of moisture, sheeting damage or rot. We will sit down and show you copies of our license, bond and insurance and walk through any recommendations we have for your home. If replacement work is necessary, we will provide a down to the penny estimate during the evaluation.

When is it time for a new roof?

We typically replace roofs between from 18 and 22 years of age. This is most often when signs of wear or deterioration begin to show. You do not necessarily want to wait until a leak has begun that can cause damage to the interior of your home. We are happy to provide a thorough roof evaluation at no cost to you.

Do you install gutters, facia, skylights?

Yes. We can install gutters, facia, skylights, venting, flashing and more with a replacement roofing project.

We also install siding, windows, entry doors and more!

Ridge vents versus mushroom vents

We try for a 1 to 1 ratio of intake air to exhaust air. In most circumstances we will recommend a ridge venting and soffit venting solution. This is a good venting solution and generally more attractive. Ridge vents are more effective because they are installed at the peak of a roof’s ridge, allowing for warm air to best escape from the attic. In limited cases we will utilize traditional “mushroom” style vents.

Are you licensed, bonded and insured?

Yes…we are licensed, bonded and insured.

We carry a $2,000,000 Certificate of Liability policy #00077796-2 which expires 6/12/20.

We have a Washington State Contractors License #POLARBE897QZ and a $12,000 bond with the State of Washington.

Polar Bear is a 5 Star ShingleMaster with Certainteed Roofing Corporation and we are a Certainteed MetalMaster. These are Certainteed’s highest credentialed levels. To become a Select ShingleMaster thecompany owners have trained and certified all supervisors and shingle installers, and agreed to abide by the terms and conditions in the Certainteed “Code of Ethics and Professional Practices,” and havequalified as a fiscally responsible owner.

When can you start a project?

Start times on projects vary by the time of the year and the amount of work in process we have at any given time. Generally roofing can be started within a few days to a couple of weeks. Siding is often 2-4 weeks out and windows generally 4+ weeks to allow time to manufacture the replacement windows. Ask your evaluator for the start and finish timing for your project.

What sets your business apart from others in your industry?

When we talk about growth at Polar Bear we do think about our “top line” sales growth like many companies…but we are most proud of helping promote growth within the individuals that make up the company.

Our goal has never been to be the “biggest” contractor—we want to be the best. It is very important that our employees and our families can all be proud of the Polar Bear name.

In the next 5 year we see Polar Bear Exteriors steadily (and responsibly) growing our overall sales and possibly expanding into some new markets.

Our business philosophy can best be summed up by our company mission statement and philosophy:

Mission Statement

To improve the efficiency, beauty and resale value of our customers’ homes, while providing them an experience that is unparalleled in the industry.

Company Philosophy

As long as we take care of our customers, everything else will take care of itself.

What products do you offer? Of these, which is your top seller?

We only offer products and brands that we know we can put the Polar Bear reputation behind and that have industry-leading warranties.

We represent the TOP 1% of all roofers as a Certainteed Select ShingleMaster. Residential roofing is our top selling division and we are able to offer extended Certainteed 50-year warranties through our 5-star ShingleMaster program.

We exclusively install James Hardie ColorPlus siding and are a James Hardie Elite Preferred Contractor.

We also carry Simonton and PlyGem windows, Codel and Pella—all brands that add a lot of value to our customers and come with great manufacturer warranties.

How many employees do you have?

We have about 50 employees currently. Our departments include our production department focused on roofing, window and siding installation and also sales, marketing, finance and accounting.

We hire only people of the highest caliber that take pride in their work and have a passion for doing the job right. All of the installers who will be working on your home are trained and experienced. Quality and attention to detail are the key values of our workmanship.

How did Polar Bear Exterior Solutions get started? When?

Justin Smith and Nate Harrington founded Polar Bear Exterior Solutions in 2011 at the height of the great recession. Jason and Nate had worked together at a local window company that just was not doing things right for their customers. Together they had an extensive background in marketing, sales and installation and decided they could better serve homeowners by going into business for ourselves.

Polar Bear was initially focused on the installation of energy-efficient windows, insulation and solar PV systems. Over the years we shifted our focus to the quality exterior products including windows, siding and roofing.